Bringing Personal Property
We request that you leave only essential property for your pet’s stay (i.e. prescription diets, medications). With a heavy emphasis on hygiene and sanitation, we require all items to be laundered daily, including bedding and toys. If you insist on leaving other personal property, it will most likely be held in a bin and not with your pet, and we cannot guarantee these items will be returned in the same condition.
Water / Food Phenomenon
Even though most pets keep themselves hydrated during their stay, some commonly go straight to their food and water dishes and gulp large amounts as soon as they return home. This is because they are happy to be back in familiar surroundings and able to get back to their normal routine; not because they weren’t properly fed or watered while boarding.
Respiratory Infection / Kennel Cough
Like kids, dogs trade germs when in close proximity. Some carry germs without showing any symptoms, so it is impossible for us to prevent exposure, even with perfect sanitation. This is why we require a Bordetella (BV) vaccination every 6 months (it does not last a full year). This immunization decreases the chance of infection and minimizes severity if an infection occurs. Coughing dogs are immediately isolated, but transmission is rapid, so there is still risk.
Day Play Risk of Injury
Day Play is hazardous. Most injuries that occur during Day Play occur instantaneously between two dogs before an attendant even has a chance to react. Do not expect any day care facility to be able to protect your dog perfectly and completely from other dogs if the dogs are allowed the freedom to be off-leash together. Even one attendant per dog could not prevent many of the fights and bites that happen in a moment’s time. We treat Day Play injuries as they occur and as inexpensively as we can, but the risk of having to pay for your pet’s injuries is part of the risk you must accept when you admit them to Day Play.
Diarrhea & Weight Loss
Weight loss during boarding is common, as well as loose stool or diarrhea (Colitis) within a short time after returning home. Dogs away from home get excited by new sites, surroundings, and other dogs. And get even more excited as soon as they are picked up by their owners. All of these factors can affect appetite and the physiology of their bowel. These problems often resolve on their own in a few days, but are typically easy to treat if necessary. Just give us a call we will help you through it if needed.
All dogs must be: at least 4 months old; flea/tick free and in good general health; dog and people friendly. Vaccines must be up to date (rabies, distemper and bordatella and canine influenza). Please email OR fax vaccine records to us at 843-884-5435.
2-Hour Trial Period
All dogs coming in for overnight care are required to be left for a 2 hour trial period prior to your booked reservation; this trial period is at no charge to the owner but allows us to meet your pup and get to know their personality before you head out of town.
Food & Medication
ITDH will provide overnight Guests with breakfast and dinner in accordance with the owner’s instructions. In order to avoid upset stomachs, you are strongly advised to bring your own food from home. Please bring enough food for each meal your dog will be staying at ITDH plus an extra meal in case your pick up is delayed. If ITDH provides food for your dog, it will be at a charge of $1 per meal. Dogs will not be fed lunch unless requested by the owner.